For Closed Captioning Concerns Please Contact Our Captioning Hotline:

Phone: 315-453-2424 ext 233
Fax: 315-451-8824
Email: captioning_hotline@wcny.org

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written Closed Captioning Complaints Should Be Directed to the Following:

Mr. Dale Wagner
Program Manager
WCNY-TV
PO Box 2400
Syracuse, NY, 13220
Phone: 315-453-2424
Fax: 315-451-8824
Email: captioning_complaint@wcny.org

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.