Health Navigator NY
Health Navigator NY radio and television content, social media messaging, and this website offers consumers information, resources , and stories of real people actively engaged in their health care.
The streaming player is available beginning at 10:35 a.m.
April 17, 2017: “Health Navigator NY”- What are “Open Notes”?
Betsy Lowe, a patient and family advisor at Beth Israel Deaconess Medical Center
Catherine (Cait) DesRoches, DrPH (Doctor of Public Health) and the Open Notes Executive Director.
April 10, 2017: “Health Navigator NY”- I received a medical bill from the insurance company that’s wrong! What do I do now?
Charles Bell, programs director for the Consumers Union
April 03, 2017: “Health Navigator NY”- What are Patient & Family Advisory Councils?
Nancy Landor, Senior Director of Strategic Quality Initiatives at the Healthcare Association of New York State
March 27, 2017: “Health Navigator NY”- What do I need to know about HIPAA?
Cindy Nappa, Privacy Officer at Upstate Medical University
March 20, 2017: “Health Navigator NY”- How do I get an accurate family health history?
Teresa Kruisselbrink, is a certified genetic counselor at the Mayo Clinic
March 13, 2017: “Health Navigator NY”- How do I pay for nursing home care?
Cynthia Rudder, Ph.D., semi-retired consultant for the National Consumer Voice for Quality Long-Term Care/Founder of the Long Term Care Community Coalition, an organization that advocates for nursing home residents in NYS.
March 06, 2017: “Health Navigator NY”- How do I find the right nursing home?
Health Navigator NY features Cynthia Rudder, PhD, a consultant with the National Consumer Voice for Quality Long-term Care, on how to select the right nursing home.
Feb. 27, 2017: “Health Navigator NY”- What is a clinical trial?
We learn about the risks and benefits of clinical trials from David Henderson, MD, the Deputy Director for Clinical Care and Associate Director for Hospital Epidemiology and Quality Improvement at the National Institutes of Health Clinical Center.
Feb. 20, 2017: “Health Navigator NY”-Help! What’s the difference between a Health Savings Account (HSA) and Flexible Spending Account (FSA)?
We will learn the difference between a Health Savings Account (HSA) and a Flexible Spending Account (FSA). How can you get the most out of each?
Feb. 13, 2017: “Health Navigator NY”- How can I make healthcare more affordable?
On this week’s “Health Navigator NY,” we explore strategies to make your healthcare more affordable. Our guest is Chuck Bell, the Programs Director for the Consumers Union.
Feb. 06, 2017: “Health Navigator NY”- Rural Impact of Possible ACA Repeal
It’s a tough irony to swallow. While Congress has been debating repealing and replacing the Affordable Care Act, nationally, more people signed up for the healthcare for the exchanges by last month’s deadline than last year. Here in New York, the Health Department is reporting an increase of 28 percent in sign-ups from a year ago. Today on our Health Navigator NY segment, we are going to ask two questions 1) How are hospitals dealing with the uncertainty over the Affordable Care Act? 2) What does this uncertainty mean for consumers, especially consumers in rural counties? Our guest today is Bea Grause, the President of the Healthcare Association of New York State.
Jan. 30, 2017: “Health Navigator NY” – What is Telemedicine?
Health Navigator NY provides an overview of the benefits and limitations of telemedicine, a developing technology that allows remote connections to doctors, particularly through video conferencing.
Our guests are: Carolyn Morris, MHSA, CTPM, Director of Telehealth Planning and Development at the Delaware Department of Health and Social Services; Ingrid A. Pretzer-Aboff, PhD, RN, an Associate Professor at the School of Nursing at the University of Delaware; and then, Charles Rothberg, MD, the President-Elect of the Medical Society of the State of New York.
01-23-2017 : “Health Navigator NY” – Hidden Resources
“Health Navigator NY” explores hidden, reputable resources consumers can use, particularly when it comes to medication questions. Our guest will be N. Lee Rucker, M.S.P.H., a Senior Advisor at the National Council on Patient Information and Education and Founder of Enhance Value Health Policy Consulting.
About | Every Monday for the next six months, WCNY presents “Health Navigator NY,” a new feature of WCNY’s “The Capitol Pressroom” that will help make New Yorkers become savvier healthcare consumers. Host Susan Arbetter will focus on common questions that often have hard to find answer Subscribe to the “Health Navigator NY” podcasts to help you navigate the healthcare system.
01-09-2017 : Health Navigator
Every Monday for the next six months, WCNY presents “Health Navigator NY,” a new feature of WCNY’s “The Capitol Pressroom” that will help make New Yorkers become savvier healthcare consumers. Host Susan Arbetter will focus on common questions that often have hard to find answers including what should you do if your health insurance makes an error but won’t admit it? Can you dispute the bill with a third-party? If so, who do you call? Subscribe to the “Health Navigator NY” podcasts to help you navigate the healthcare system.
Health Navigator Spot 1: Susan Kennedy discusses patient preparedness with Derrick Suehs.
Health Navigator Spot 2: Susan Kennedy discusses possible hospital mistakes with Derrick Suehs.
Health Navigator Spot 3: Susan Kennedy discusses technology in hospitals with Derrick Suehs.
Welcome to Health Navigator NY, a multiplatform project developed by WCNY to help New Yorkers navigate the health care system and engage in the management of their own health care needs. Health Navigator NY radio and television content, social media messaging, and this website offers consumers information, resources , and stories of real people actively engaged in their health care. Consumers may also submit suggestions of topics for Health Navigator NY to explore as well as share their personal stories of success, frustration, and confusion regarding accessing health care services.
Why is becoming a smart health care consumer important? Here are just a few reasons. Health care insurance plans and medical bills are often difficult to decipher, information about physicians challenging to acquire, and a recent study reported the #3 killer of Americans – just behind cardiac disease and cancer – is medical errors. The NYS Department of Health cites one way to combat medical errors is for patients “to be active members of their health care teams.” The health care system is complex, with policies, rules, and regulations frequently changing and patients often unsure of their rights and how to negotiate this ever-changing landscape. And, health care is expensive. A 2015 HealthMine survey revealed that while 86 percent of respondents believe it’s important to compare costs before undergoing medical testing or treatment, 64 percent rarely comparison shop. Knowledge and engagement are keys to becoming savvy health care consumers.
Health Navigator NY is supported by the New York State Health Foundation (NYS Health). The mission of NYS Health is to expand health insurance coverage, increase access to high-quality health care services, and improve public and community health. The views presented here are those of the creators of Health Navigator NY and not necessarily those of the New York State Health Foundation or its directors, officers, and staff.
The New York State Health Foundation (NYSHealth) is a private, statewide foundation dedicated to improving the health of all new Yorkers, especially the most vulnerable. Today, NYS Health concentrates its work in to two strategic priority areas: building health communities and empowering health care consumers. The Foundation is committed to making grants, informing health policy and practice, spreading effective programs to improve the health care system and the health of New Yorkers, serving as a neutral convener of health leaders across the State, and providing technical assistance to its grantees and partners. For more information about the Foundation’s work in consumer empowerment, including reports, grant descriptions, and other resources, visit http://nyshealthfoundation.org/priority-areas/empowering-health-care-consumers
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Health Navigator NY Resources
In conjunction with the weekly radio broadcasts of Health Navigator NY on The Capitol Pressroom, recommended online resources have been collected to enable further exploration of Health Navigator NY topics. Resources including media articles, reports, studies, and more that provide additional information focused on helping empower healthcare consumers. Resources are organized by topic.
What are “Open Notes”?
A quick overview of the use of Open Notes in the healthcare industry.
A grant to study the effects of utilizing Open Notes with 1900 patients showed “that when patients have access to their doctors’ notes, they feel more in control of their health care, better understand their medical issues, and report they are more likely to take their medications as prescribed.”
The use of Open Notes at one medical center.
I received a medical bill from the insurance company that’s wrong! What do I do now?
For more information on disputing a claim contact:
NY Attorney General’s Health Care Bureau:
Community Health Advocates:
New York Department of Financial Services
To get help, go to File a Complaint
You can also call:
- Call (212) 480-6400 or toll-free (800) 342-3736 (Monday through Friday, 8:30 AM to 4:30 PM)
What are Patient & Family Advisory Councils?
Federal Agency for Healthcare Research and Quality (AHRQ)
This is an implementation handbook, a guide for hospitals in work with patients and families.
American Institute for Healthcare (AIR)
This website includes an interesting video re-envisioning the delivery of healthcare to include “meaningful engagement of patients and families in every aspect of health and healthcare.”
Institute for Patient and Family Advisory Councils (IPFCC)
This six page document is a how-to guide to create councils including explaining the purpose and benefits of them.
This links to a toolkit for “changing the concept from families as visitors to families as partners.”
The Beryl Institute is “the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.” See below for a link to a toolkit with testimonials regarding the creation of a patient and family advisory council.
The Healthcare and Patient Partnership Institute (H2Pi)
This link takes you to the organization’s website.
John Hopkins Hospital
This links to an overview of the hospital’s patient and advisory council and information about the council’s accomplishments.
What do I need to know about HIPAA?
HIPAA summary – according to the Federal Government
NY Times Article on misapplication of HIPAA
NYS Health Foundation on HIPAA
How do I get an accurate family health history?
National Society of Genetic Counselors –
Mayo Clinic/Genetic Testing —
HIPAA gives you the right to your medical records —
How do I pay for nursing home care?
New York State Department of Financial Services Long Term Care Insurance resource page
Moody’s Investor’s Service
Standard & Poor’s
How do I find the right nursing home?”
- A good first step in finding a nursing home
- Checklist: https://www.medicare.gov/pubs/pdf/02174.pdf
- https://profiles.health.ny.gov/nursing_home/ A NYS webpage that also gives information on nursing homes in the state. It gives information on: quality of care, quality of life, inspections and complaint information.
- NYS’ consumer guide for selecting a nursing home
What is a clinical trial?
Find information on clinical trials all over the country:
Why should I participate in a clinical trial?
What are the basics of a clinical trial?
Help! What’s the difference between a Health Savings Account (HSA) and Flexible Spending Account (FSA)?
Health Savings Account resource from the U.S. Treasury
The HSA Authority
About FSAs in New York State
What can I use my HSA for?
Medical and Dental Expenses (Including the Health Coverage Tax Credit)
More information on Flexible Spending Accounts
http://www.mvphealthcare.com Search for Ancillary funding or spending accounts
How can I make healthcare more affordable?
How to get health insurance help in New York: A quick resource from Consumer Reports
Health Cost Estimator
About half the insurance companies in New York do not currently offer health estimator tools. If you need quick help finding a health cost-estimator, especially if your insurance company does not have one, check these out:
- Amino: “Choose Care with Confidence”
- Guroo: “Get insight into health insurance cars in your areas”
- MDsave: “Don’t wait for someone to fix healthcare, do it yourself.”
- Healthcare Bluebook: “Never overpay for healthcare again”
- FAIR Health: “Know your source”
Search Drug Prices:
The New York State Board of Pharmacy publishes an annual list of the 150 most frequently prescribed drugs, in the most common quantities. The New York State Department of Health collects retail price information on these drugs from pharmacies that participate in the Medicaid program and from pharmacies that submit their retail price information directly to the Department of Health. This site allows you to search for specific drugs from the most frequently prescribed drug list.
Other resources for download:
Rural Impact of Possible ACA Repeal
If the ACA is repealed, rural hospitals will face serious financial challenges that could affect access and the communities, including possible loss of jobs. .
During this week’s Health Navigator NY, we discuss calling your Congressional Representative with questions. Find out who your representative here.
This NPR health issues report outlines some concerns about the effects on hospitals if the ACA is repealed. It draws on comments from two hospitals and a Kaiser Foundation report.
This article explores how the ACA affected rural hospitals including some negative impacts, and what might happen in rural America if it is repealed.
Times are already tough for rural hospitals – a look at what some of the challenges are.
A look at the possible impact on older adults if the ACA is repealed.
According to this article, Republican proposals to replace the ACA don’t remove Medicare reforms instituted under President Obama.
It’s wait and see time for some rural communities and their hospitals who didn’t appear to benefit as much as anticipated by the ACA but wonder what is in store for them in the future.
This is the link to HANYS, the only statewide hospital and continuing care association in New York, representing 500 not-for-profit and public hospitals, nursing homes, and other healthcare organizations.
What is Telemedicine?
PBS NewsHour eight-minute piece on uses of telemedicine
This Forbes piece offers a quick overview of the use of technology to provide telemedicine services to patients. It also outlines what technology doctors need to participate as telemedicine providers.
Information about the University of Delaware’s new telehealth certificate coordinator program
Telehealth has great potential to increase access to and quality of healthcare in rural communities. Technology can now allow rural patients to see specialists without leaving their communities, permits local providers to take advantage of distant expertise, and improves timeliness of care.
Telemedicine: It’s a no brainer, is an animated 2012 consumer awareness video winner.
Using Health Care Navigation Tools and Consumer Empowerment
The post below cites the need for better tools for consumers to be able to find and compare prices and quality among health care providers to aid in decision-making.
Consumer Reports recently examined website tools for use in evaluating health care cost and quality from 11 health insurance companies that do business in New York as well as five websites open to all. They then rated the sites on a number of categories. One thing was clear – all of them did have some level of useful information.
The Health Care Transformation Task Force describes itself as “an industry consortium that brings together patients, payers, providers, and purchasers to align private and public sector efforts to clear the way for a sweeping transformation of the U.S. health care system. The Task Force believes the interests of consumers/patients must be considered during all aspects of health care delivery transformation.” Its August, 2016 22-pagewhite paper provides “a set of questions to facilitate consideration of consumer priorities in the development of person-centered, value-based care policies and practices for improving U.S. health care.”
Even when price comparison tools exist, consumers don’t necessarily “shop around” for their health care needs. This article tries to explain why.
A study done by Harvard and USC showed that not even high deductibles motivate health care consumers to seriously shop-around for health care.
Lesser Known Resources to Address Medication-Related Questions
A site sponsored by health system pharmacists that provides medication information.
One-stop shopping for information on health, wellness, and disorders as well as prescription drugs, over-the-counter medicines, herbs, and supplements.
The National Council on Patient Information and Education’s site dedicated to advancing the safe, appropriate use of medicines through communication of information to consumers and health care professionals.
A new resource in Albany for medication review involves a clinical pharmacist helping meet the needs of those with chronic diseases.