Careers

WCNY, Central New York’s own member-supported public broadcasting station, is an exciting, cutting-edge multimedia company leveraging TV, radio, social media, and print and was the proud winner of the CenterState CEO 2014 Business of the Year award in the nonprofit category. WCNY reaches 19 counties and nearly 2 million people with content that inspires, educates, and entertains.

WCNY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Our Human Resource department reviews every application.  Unfortunately, because of the high volume of applications we receive, we cannot guarantee a response to everyone.  Only candidates selected for an interview will be contacted.

You can also mail your cover letter, resume, and salary requirements to:

Human Resources
WCNY TV/WCNY-FM
415 W. Fayette St.
Syracuse, NY 13204

Employment Application

Notice to Organizations Assisting Job Seekers:

If your organization distributes information about employment opportunities to job seekers or refers job seekers to employers, and would like to receive job vacancy notices for WCNY, please provide WCNY with the name, mailing address, e-mail address (if applicable), telephone number, fax number, and contact person and identify the category of vacancies for which you would like information specified above to the above address.

WCNY is an Affirmative Action/Equal Employment Opportunity Employer.

Sales Representative

                                                                                 

Full Job Description

– Sales Representative, Underwriting Department

– WCNY PBS Central New York & the Mohawk Valley

– Television / Radio / Digital / Print / Events

– Location: Utica/Rome

– Applicants from Utica, Rome, and Mohawk Valley Preferred

WCNY, Central New York’s own member-supported public broadcasting station, is an exciting, forward- looking multimedia company leveraging TV, radio, Internet, social media, and print. WCNY reaches 19 counties and 1.8 million people with content that inspires, educates, and entertains.

Position Summary

WCNY is seeking a candidate who is a go-getter, able to manage sales projects with excellent critical thinking and communication skills and a proven sales track record. Self-driven problem solvers who can identify clients’ needs to create effective sales records in broadcasting are encouraged to apply.

Welcome to your new opportunity! This is an amazing position for an energetic, self-starting, self- motivated, and mission-driven individual who wants to be an integral part of a growing public media organization that is an essential source for truth and ideas.

This position reports to the Manager of Underwriting and works closely with members of our content and traffic departments to drive sales on a growing portfolio of broadcast media.

Duties & Responsibilities:

– Incorporate best practices regarding confidentiality into all job duties and communications in accordance with WCNY policies and procedures and other applicable regulations.
– Develop and implement sales plans that meet WCNY strategic and revenue goals.
– Prospect for new business relationships in the Utica/Rome market.
– Close new business accounts.
– Manage accounts, including inventory management and ensuring the protection/utilization of the company’s existing rate structure.
– Analytically project revenues, meet and/or exceed budgets for product lines & achieve annual goals.
– Proactively identify opportunities and effectively communicate promotional and/or underwriting opportunities to the underwriting team and prospective clients.
– Prepare advertising schedules, promotional plans, sales literature, proposals, and sales contracts using either self-designed content, or that provided by team members.
– Offer price quotes to customers and follow up with sales orders
– Form strategic business partnerships by developing and servicing new accounts through prospecting and meeting with businesses and organizations and presenting new/additional products and services to targeted potential clients.
– Identify and monitor sales trends locally, nationally, and recommend action steps.
– Enter contract information accurately to assure schedules air properly, announcements are read correctly, and clients are billed accurately.
– Perform other duties or special projects as assigned.

Education & Experience:

– Minimum of one year experience in sales preferably in the media field.

Minimum Requirements:

– Ability to work a flexible and varied schedule.
– Passion for public broadcasting and mission-driven content.
– Valid and reliable transportation
– Respond to emails in a timely fashion
– Valid Driver’s License and reliable vehicle
– Organized, courteous, and professional
– Ability to achieve constructive problem-solving.
– Excellent communication and collaboration skills.

Physical Requirements:

– Prolonged periods of sitting at a desk and working on a computer.
– Must be able to lift ten pounds occasionally.

Work Environment

Job functions are typically performed under conditions like those found in general office or administrative work. This position is not exposed to adverse environmental conditions.

Commission based sales position.

WCNY is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Contract

Schedule:

– Day shift
– Monday to Friday
– Weekend availability

Supplemental Pay: Commission pay

Experience:

– Sales: 1 year (Preferred)

License/Certification:

– Driver’s License (Preferred)

Work Location:

– One location

Traffic Operations Specialist

                                                                                 

WCNY, Central New York’s own member-supported public broadcasting station, is an exciting, forward-looking multimedia company leveraging TV, radio, Internet, social media, and print. WCNY reaches 19 counties and 1.8 million people with content that inspires, educates, and entertains.

Position Summary

The Traffic Operations Specialist is responsible for day-to-day operation of the Traffic department including creating all broadcast logs for all TV channels ensuring proper placement of all underwriters, national and local promotional spots and other on-air elements, while maintaining standard operating procedures and meeting all established deadlines.

Duties & Responsibilities:

– Incorporate best practices regarding confidentiality into all job duties and communications in accordance with WCNY policies and procedures and other applicable regulations.
– Create all daily programming and record logs by using industry standard Protrack broadcast scheduling software or other software as necessary for all broadcast channels maintaining compliance with FCC rules and regulations.
– Perform daily Prolink session to obtain accurate metadata information from PBS making all necessary changes as advised by Myers Information Services.
– Ensure the accurate entering and scheduling of underwriters in accordance with standard operating procedures by using sales patterns and flights based on sales contracts in the broadcast logs and maintain an accurate underwriter sales grid.
– Function as back up coverage for the Programming & Traffic Specialist
– Track all underwriters’ sales contracts and communicate with sales staff when contracts are ending or there are conflicts within the broadcast logs.
– Prioritize daily media needs including scheduling programs for record from satellite or file-based systems, establishing media codes, processing dub orders, and communicating necessary information to team members.
– Ensure the accurate entering and scheduling of all promos and programming in accordance with network brand strategies, programming initiatives, and marketing/promotional requirements.
– Perform ingesting, trimming, and transcoding media duties, as necessary.
– Upon completion of broadcast logs, perform the final quality control (QC) check and send logs to Master Control (Centralcast). Verify that logs have reached Centralcast and are accurate using Centralcast software, Mediator. Work with Centralcast to troubleshoot any problems that may arise.
– Support trafficking of underwriting spots and banners for online and FM services, as needed.
– Stay up to date with emerging technologies and software systems relevant to the traffic operations department.
– Assist with various station fundraising events, studio productions and post-production projects as scheduled.
– Assist Production, Underwriting, Engineering, Membership and Marketing teams s as needed
– According to WCNY guidelines and when necessary, provide video or other programming assistance related to events and other programming.
– Perform other traffic operations duties as assigned.

Minimum Requirements:

– Associate degree in Communications, Engineering, Data Science or other related field or certification from an accredited technical school.
– 1-2 years of experience in a television programming and traffic environment.
– Thorough knowledge of television broadcast equipment and computers.
– Ability to manage multiple priorities and emergency situations.
– Ability to work a flexible and varied schedule, including nights and weekends, as necessary.
– Accurate typing/keyboard skills.
– Strong computer skills and experience with a variety of software.
– Organizational ability and discipline with attention to details and numbers.
– Ability to work under pressure and deadlines with an ability to adjust to evolving priorities and react quickly to changes as needed.
– Ability to work a flexible and varied schedule, including some nights and weekends, as necessary.

Preferred:

– One-three years of work experience in a television programming and traffic environment, including prior experience with ProTrack, and programming/traffic automation software.
– Bachelor’s degree and/or coursework in a Television, Communications or Engineering field.
– Passion for public broadcasting and mission-driven content.
– The desired candidate should have 2-5 years of media experience – preferably in log and traffic operations.
– Possess a strong knowledge and passion in television and the media industry.
– Strong attention to detail.
– Excellent time management and prioritization skills.
– The successful candidate must possess strong analytical, decision making and critical thinking skills.
– Excellent communication skills
– Ability to collaborate across multiple groups, teams, and partners within and outside of WCNY

Physical Requirements:

– Prolonged periods of sitting at a desk and working on a computer.
– Must be able to lift ten pounds occasionally.

WCNY is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: Full-time

Benefits:

– Dental insurance
– Employee assistance program
– Flexible schedule
– Flexible spending account
– Health insurance
– Health savings account
– Life insurance
– Paid time off
– Parental leave
– Professional development assistance
– Retirement plan
– Vision insurance

Schedule:

– Day shift
– Monday to Friday
– Weekend availability

Ability to commute/relocate:

– Syracuse, NY 13204: Reliably commute or planning to relocate before starting work (Required)

Experience:

– Traffic Operations: 1 year (Preferred)

Work Location: One location

IT & Systems Support Specialist

                                                                                 

WCNY, Central New York’s public broadcasting station, is an award-winning, cutting-edge multimedia company. WCNY’s reach spans nineteen (19) counties and over 1.8 million viewers with content that inspires, educates, and entertains.

Position Summary

IT & Systems Support Specialist will be responsible for maintaining the successful day-to-day operation including repair, maintenance, and installation of IT and other technical systems and equipment supporting all WCNY television, radio and streaming facilities, transmission equipment, and all business IT, facilities systems, and connectivity/data, streaming and virtual events aspects ranging from servers to end-user IT support. This position will assist with the planning and management of all current and future WCNY systems and technology projects.

Duties and Responsibilities

– Perform installation, maintenance, updates and troubleshooting of all IT and other technical systems supporting television, radio and streaming operations and production, transmission systems, building and facilities management, security, access control, core IT, telephones, connectivity, server and software applications, data and other systems as needed.

– Oversee day-to-day operation and management in all areas of IT including server and application management including end-user support. Support other technical, connectivity, telephone, streaming, events, data, cabling, facilities systems, server room systems, servers and applications as needed.

– Provide IT “front-line,” first responder support for WCNY staff.

– Responsible for assuring the successful and reliable operation of critical, computer-based graphics, editing, storage, and other IT equipment supporting operations as well as other technical systems. Implement software updates in an organized and efficient manner. Assist with other technical, clerical, and administrative support responsibilities.

– Support of end-users for all Office 365 Enterprise apps and other cloud platforms.

– Work with the IT Systems Manager to ensure the integrity of all IT systems including security system, network and overall security, computer, and mobile systems.

– Provide back up to other members on the technical and facilities support team.

– In charge for assuring the successful and reliable operation of critical, computer-based graphics, editing, storage, and other IT equipment supporting Radio and TV operations.

– Participate in staff meetings WCNY events as scheduled.

– Create and track PO’s/vendors and the buying, testing and installation of equipment as needed.

– Ensure successful execution of training to make staff self-sufficient and productive through the development of training materials and educational sessions.

– Interact with staff, interns, volunteers, trainees, and customers to provide and process information in response to inquiries, concerns, and requests about WCNY systems.

– Diagnose and resolve technical hardware and software issues involving connectivity, email clients, IPTV, VoIP, steaming, facility systems, telephone/conference (e.g., Zoom), remote working setup, and data systems, Wi-Fi, and other systems at the various WCNY locations (include studios, offices, transmitters, tenants, visitors, or contractors).

– Provide input to and participate in the development and implementation of a comprehensive security and disaster recovery plan for all systems.

– Perform other assigned tasks as assigned by the Supervisor.

Education and Skill Requirements

– Bachelor’s Degree in Computer or Information Science/Technology/Systems or equivalent related experience required.

– Ability to take initiative and drive, organize, own, and execute projects.

– Advanced computer skills, and experience in designing, installing, and maintaining computer network systems for large teams.

– Strong knowledge of Windows systems for servers, Virtualization, personal computers, mobile devices, networking systems and firewalls, security solutions including data loss prevention, intrusion detection and prevention, network security monitoring and vulnerability management.

– Knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems.

– Knowledge of best practices around maintenance, control, and monitoring of server infrastructure.

– Working knowledge of Microsoft, MacOS, Linux and Cisco Systems.

– Understanding of and ability to configure VPN, LAN, WAN, Wireless Networking, Basic MySQL Query abilities.

– Experience with commonly used software packages (e.g., Office, Adobe Creative Cloud).

– Ability to organize, prioritize, and perform multiple assignments under pressure and within deadline along with significant project management experience.

– Extreme diligence with the ability to multi-task, coordinate, and complete multiple projects successfully to completion with minimal supervision.

– Effective communication skills with the ability to interact effectively with all levels of WCNY staff.

– Must possess a valid NYS driver’s license and have reliable transportation.

– Strong combination of IT Certifications or equivalent working experience.

– Prior experience with broadcast, streaming, television, and radio production/distribution/ automation system a plus.

– Preferred Qualifications: Knowledge of networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP. Experience in PC repair, troubleshooting, deployment, and liquidation. IT experience with client, server, and network service delivery.

– Experience with Wide Orbit and/or Evertz desired.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

– Prolonged periods of standing during major events

– Must be able to lift to thirty (30lbs) pounds at times.

Only qualified candidates should apply. Send compelling cover letter with resume.

WCNY is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Development Coordinator

                                                                                 

If you have the natural ability to communicate and enjoy working with others, we welcome you to join WCNY. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

WCNY, Central New York’s own member-supported public broadcasting station, is an exciting, cutting-edge multimedia company leveraging TV, radio, social media, and print. WCNY reaches 19 counties and nearly 1.8 million people with content that inspires, educates, and entertains.

Summary/Objective:

The Development and Programming Coordinator will work with a driven and highly motivated team to grow the member base and continue to provide excellent interaction and support for current members. Communicating with prospective, new, and existing members is core to this position, as is moderate database maintenance and reporting.  Similarly, a grasp of station audience interests and PBS content and programming opportunities is essential. The ideal candidate for the position of Development Coordinator is data-driven, has a passion for the nonprofit/public media sector, a deep understanding of public broadcasting’s mission, and a desire and ability to provide exceptional customer service.

Candidate must enjoy working within a small, entrepreneurial environment that is mission-driven, results-driven and community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, be technology savvy with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. Candidate should possess the ability to work independently on projects, from conception to completion, and must be able to work under pressure.

Essential Functions

– Incorporate best practices regarding confidentiality into all job duties and communications in accordance with WCNY policies and procedures and other applicable regulations.

– Develop and maintain relationships with existing donors, with a focus on donor retention and stewardship.

– Work with team to execute strategic plan to increase revenue and sponsorships.

– Follow up on leads and manage donor and corporate relationships, as assigned.

– Serve as primary point of contact for television programming queries.

– Manage timely and accurate communications with donors and community members, and documenting communications in member database.

– Inputting contributions into NGO-C, as needed.

– Manage refunds in NGO-C, as needed.

– Manage Nielsen data monthly and reporting entries on viewership.

– Answer member questions about benefits included in their membership, such as guidance on how to use the Passport streaming service and PerksConnect discounts.

– Perform other assigned duties as assigned.

Education and Skills Requirements

– Bachelor’s degree preferred.

– Minimum 3-5 years’ experience in fundraising, customer service and client-management as well as special events.

– Nonprofit experience preferred.

– Excellent written and oral communication and interpersonal relationship skills.

– Microsoft Office proficient; Experience with fundraising database preferred.

– Ability to work independently in fast paced environment and multi-task in a smart and timely fashion.

– Must be detailed oriented and organized.

– Occasional availability on weekends, or evenings.

– Must be a team player and able to work in a collaborative environment.

– Demonstrated ability to achieve high performance goals and meet deadlines.

– Experience in customer service/sales, business, or a related field preferred.

Physical Requirements:

– Prolonged periods of sitting at a desk and working on a computer.

– Prolonged periods of standing during major events

– Must be able to lift to 10 pounds at times.

Only qualified candidates should apply. Send compelling cover letter with resume.

WCNY is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Auction Sales Representative

WCNY connects with the curious of all ages through innovation, creative content, educational programs, and transformative experiences to open minds and spark change. A trusted media enterprise, WCNY is constantly evolving and fully engaged with a diverse audience that shares our passion for public service. Together, we will contribute to community prosperity and embrace innovation to foster a well-informed, inspired world. We value passion to make a difference in the lives of those we serve every day, courage to embrace risks worth taking and overcome challenges, respect of one another’s diversity, opinions, and beliefs, service to the public through responsiveness to community values and needs, innovation in thoughts and actions that create new opportunities and valuable solutions, commitment to continuous reflection and improvement, and creativity in advancing impactful content and fostering shared resources for the public good.

Job Summary

The Auction Sales Representative is primarily an inhouse sales position soliciting donations of trips and related items for WCNY’s auction fundraisers through phone calls and emails.

Essential Functions:

– Make outbound solicitation calls and send follow-up emails to a predetermined list of past donors and prospects.

– Meet and exceed budgeted sales revenue while maintaining highest level of professionalism and customer service.

– Ability to work independently, as well as collaboratively within a team environment.

Competency

– Excellent written and verbal communication.

– Proficient keyboard skills.

– Focus on delivering results.

– Self-confident, self-motivated, self-starter, results-orientated and success driven.

– Working knowledge of Microsoft Office Suite.

Physical Demands

– Standard office functions.

Expected Work Hours

– Part-time, beginning immediately and ending in April 2022, for 30-35 hours per week, Monday through Friday daytime work hours.

Required Education and Experience/strong>

– High school diploma and sales experience.

Job Type: Part-time, Non-exempt

 

WCNY is an Equal Opportunity Employer

COVID-19 considerations

To keep our employees safe, we have implemented daily cleaning services, masks, social distancing, and hand sanitizer located throughout the building.